I followed all the HP help topics and have tried drivers updated and installation of HP.com. I tried to reset the defaults on the printer, turn off the power sector, removing the printer from devices and printers, fixing and cleaning the registry errors, checking all relevant WIA and CPP are restarted and automatic according to the directives of this help. There after the reboot, even when supposedly uninstalled. The basic device HP software won't uninstall, whether through the HP program or control panel. Scanner the doctor then tried to uninstall and reinstall the software. Now, everything works apart from scanning to PC.Ī few days later the scanner to the computer stopped working and could not be recognized if clicked (for example to allow the scan to PC function). The scanner, printer and copier what worked first implemented, including scanning to pc. I lived all the online help and scan doctor and spent 3 days on this. If I click on manage scans devices/printers, nothing happens apart from hourglass. When I click on scan HP he says 7510 series unrecognized. Software won't uninstall (so I can ' t reinstall)Ĭonnect the printer software installation impossible (he always recognizes the printer on the network) Problem - Photosmart 7510 - scan is no longer to the PC. System: I'm on Windows 7 home premium 64-bit, I have Norton 360. Photosmart 7510 stop scan to PC (Windows7). Now open the HP Utilitiy and search the computer Scan in the scan parameters section. Then, go to Applications\Hewlett - Packard\Device Utilities and follow the HP installation wizard. Right click (or Ctrl + click) your product with the Printers list in the left panel and then click on reset printing system. * Be aware that reset the printer system will eliminate any existing queue and reset all custom settings driver.Ĭlick on the Apple menu and then click on System Preferences. Try these steps and let me know if that can help you: If the Scan of the computer does not appear under the HP utility, more liekly something went wrong in the HP installation wizard. What is missing for me to scan to my computer? Scan to other computers is not an option (for reasons of confidentiality) and scanning the computer is also not ideal, because I bought the printer for the analysis of it infrastructure. (without going through the HP software installed!) We organize also several computers window on our network, and these show all in the analysis of computer selection and can be analyzed successfully to. I am unable to find 'activate Scan to Computer' in the settings on my computer (and all instructions on this Web site are for Windows) I can scan the 7510 using the HP software on my computer I've updated all my drivers, reinstalled the software and disconnected/reconnected to the network several times. I have a HP Photosmart 7510 connected wireless to my home network and I can't select my computer when parsing the list for the computer on the printer. HP Photosmart 7510 not scan to computer (MacBook Air) After having done that, you should have a background running which is called, "HPNetworkCommunicator.exe" process Now, I can scan the computer, as well as from the control panel of the printer. We had to reinstall the printer as a new wireless printer and then 'activate' it as a scanner. This has been fixed by a HP escalation Manager today!Īpparently, when windows is an update of security for your computer (Windows 7 in my case), it disables the ability to scan your printer because it doesn't recognize as valid a device on your wireless network and disables it so. Since the PC when you select the HP Scan utility, is said: "HP Photosmart series 7510 not found '. From the printer control panel, it says: "make sure that the HP printer software is installed. Installed any printer softwareĪfter 10 hours on the phone with HP support, service Cloud and a HP escalation Manager, I can do everything except Scan.Īfter that the escalation of HP Manager allows a 'scrubber utility' to completely remove all previous, all HP printer software now runs on my printer except SCAN.
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